Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How long does shipping take?
We ship items via USPS Ground Advantage or Priority Mail within 2-5 business days. Shipping costs are non-refundable on eligible returns and exchanges. Please ensure your shipping address is correct as we are not responsible for delays or re-shipping costs due to incorrect addresses. Contact us for rush orders, additional fees may apply.
What is your shipping policy?
Shipping Policy
Processing Times
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Custom or personalized orders, including custom stickers, may require a design approval. You will receive a email with a design proof for your approval within 2 business days. Please review the proof and respond as soon as possible. Shipping may be delayed for orders with no approval response.
Shipping
Items ship via USPS. Shipping charges for your order will be calculated and displayed at checkout.
Orders over $35 qualify for free economy shipping using a provider of our choice.
Please make sure your shipping address is correct. We are not responsible for shipping delays or the cost to re-ship an item due to an incorrect address.
Rush Orders
Additional fees may apply for rushed orders.
International Shipping
At this time, we do not ship outside of the United States.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@figtreeworks.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
Personalized and custom items are not eligible for a return.
Shipping costs, including upgrades, are not refundable on eligible returns and exchanges.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@figtreeworks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
See our full refund policy here: Refund Policy
If you have any further questions, please don't hesitate to contact us at info@figtreeworks.com.
How do I track my order?
You will receive an email with tracking information once your order ships.
Returns
How do I return an item?
Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@figtreeworks.com. Please note that returns will need to be sent to the following address:
14781 Pomerado Rd #404
Poway, CA 92064
USA
You are responsible for return shipping postage.
You can always contact us for any return questions at info@figtreeworks.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@figtreeworks.com.
How long does it take to process my return?
One to three days after we have received the returned item.
General
Are your stickers waterproof?
We sell both waterproof and non-waterproof stickers. Most stickers meant for planners and notebooks are not waterproof.
All our vinyl stickers are waterproof.
Please see each items description for more information.
Can your stickers be used outdoors?
Only our vinyl stickers are rated for outdoor use.
Do you make everything yourself?
Yes! We manufacture all our products at our shop in Poway, CA. We don't drop ship, use print on demand, or outsource to other shops.
Every product we send will be created, quality checked, and packaged by us.
Can you print my custom design?
Yes! We can turn your custom designs into stickers, posters, mouse pads, and more.
You can upload a high resolution image when you place your order.